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Adding a new font?

Hi All,
I am trying to add a new font to Connect, Univers 55 Roman. It is an OTF. I downloaded it into my pc where my Connect software is, and I downloaded it onto the pc where my workflow is. When I send the job to the workflow, and it outputs, it is substituting the font so the final PDF is not correct. This is a major problem for me as I have had to just work with the fonts I have over the last year or so, and am limited in what I can use for projects. I’d love to learn how to make this work properly. Any help would be GREATLY appreciated.

Thank you!


The first thing to check is that the font is installed “for all users”. Uninstall the font, then right-click the font file and choose the ‘install for all users’ option.

This ensures the Connect service account has access to the file.

If this doesn’t work for some reason, your best bet is to include the font file within the template itself. Simply drag it into the Font directory in the Design template’s resources.

If even this doesn’t work, the font file itself may be malformed and incompatible with Connect. Not all fonts are created equally :smiley:

Note also that when you install a new font in Windows, the operating system immediately notifies all currently open applications … but not services! So you might simply have to reboot the system for the change to take effect across all services.