Unfortunately I have a second customer with whom I have the same problem. The directory to be monitored is located in a different subnet and needs alternative access data (different domain).
If I define the remote directory as input folder I always get an error message that the directory could not be created.
On the PlanetPress Connect server I have the following user (is deposited to the services).
The directory to be monitored has the following user.
When I run an external batch file in the PlanetPress workflow (where I specify the remote host’s user credentials), retrieving and storing files from/to the remote directory works (both in debug and live mode).
When I execute a VBScript in the PlanetPress Workflow (including the user credentials) it works in debug mode, but not in live mode.
In Windows Explorer, I don’t have direct access to the network directory either, but only to the mapped drive.
I would prefer to use the folder recording plugin to record the files.
The customer’s IT staff does not understand what to do to solve the problem and I cannot make it understandable to them.
Is there a tip that I can give to the IT staff or is there a trick in PlanetPress Workflow to get access with foreign user credentials?