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Folder input: Can not find directory


I want to capture files from a network directory in a workflow process. I always get the error, that the directory can not be found (in debug and live/service mode). As windows user I can access that directory via Windows Explorer. The windows user has admin rights and is also set as service user.
Any ideas what we can check?


Are you using UNC path or mapped drive?

Also, be sure that the rights have actually granted to that user. Admin rights would be local rights, not rights to a network path. Unless you’re loggin in with a Domain Admin, which would be very unwise.

I’ve seen cases before, as well, where the user was able to access a folder seemingly without issue. However, if we attempted to reach that same folder from a new PC with that user, a login prompt popped up asking for different credentials. In other words, that account didn’t have native access to the folder, but the secondary credentials had been stored by Windows for later use. Those stored credentials won’t be used by Workflow.

Thanks for the feedback. I already had this assumption and actually just wanted another confirmation.

@hamelj I tried both ways. First I tried an UNC path “\Server-IP\root\targetdirectory”, secondly I tried a mapped drive (before that I checked the Workflow preference option “Expand folder paths in UNC”).

As mentioned before I have full access rights as the windows user to that directory (with or without UNC path).

Then I’d go with AlbertsN suggestion. Asecondary authentication would be accessible by Workflow.