I have a process, in production for several months, that largely works just fine. I don’t see any flaws with my design of the process. It uses PlanetPress Image to output TIFF files, which are then, outside of PlanetPress, zipped and sent to our client agency for their archival system. That’s initiated with a call to a batch file:
Digital Imaging in Passthrough processes a PS file generated by Connect:
Intermittently, two or three documents are “missing” from the output. No TIFF is generated. But when we test, we get all the output.
My question is, how do I troubleshoot this? What log files should I look at?
My only working theory is that, the branch that has the Digital Imaging plugin will finish, and move onto the batch file that zips the TIFFs, but in actuality, the Image service isn’t REALLY finished (it runs asynchronously to the Workflow Process that calls it), so the batch file is called BEFORE all the TIFFs are output.
Is that what’s happening? If so, how to resolve?
Thanks in advance, PlanetPress Cloud Brain.