I have a printer that require a authentication password to be able to print to it. I try entering the password into the Printer Utility Advanced Option, but still getting authentication error on printer when trying to print. Is there another location i need to update?
The Printer Utilities of Workflow is a tool to send Postscript commands and / or file to a printer. It is not a preset to be re-use.
There are many ways to achieve what you want. Unfortunately, it is printer dependant. The first thing you should do is to find out what kind of command your printer requires to receive the password…PJL, Postscript, bi-directional command from the printer driver, etc…
In order to get that information, print any PDF from Adobe Acrobat to your printer through a Postscript printer driver. Once it works, redo the same thing while printing to a file (an option that you will usually find in the Advanced option of the printer driver).
Once you have that file, open a technical support call at 1-866-348-5863 or through our website.
A technician will be able to look at it and help you devise a solution from there.