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Huge documents crash worklow

Hi,

When we send big documents around 500 pages. The work down in time out error during OL Connect process.
If I launch the same process into debug mode there is no probleme.
There is a way to tune this timeout for workflow ?

Thank’s for your help.

INFO : 12:24:10.090 [0027] Source is Data mapping configuration: FC step 1b.OL-datamapper.
INFO : 12:24:10.427 [0027] Template: FC imp step 1b.OL-template.
INFO : 12:24:10.427 [0027] Job preset: FC step 1b.OL-jobpreset.
INFO : 12:24:10.440 [0027] Output preset: FC step 1b PS PPD.OL-outputpreset.
ERROR: 12:26:09.079 [0027] W3001 : Error while executing plugin: HTTP/1.1 500 There was an error running
the output creation process caused by There was an error initiating to the output creation process caused by SocketTimeoutException: Read timed out (SRV000041)
ERROR: 12:26:09.079 [0027] Tout-en-un: W1603 : Plugin failed - 12:26:09 (elapsed time: 00:01:58.991)

Could you try with the 4 separate steps instead of the all-in-one? If that still doesn’t work, try stopping and restarting your OL Connect Server.

I change it into 4 steps.
The next batch when we try is next week. I inform you about this.

Herve

Hi,

I run with 4 steps and again we have a timeout error.
I don’t understand why Planetpress cannort work with a batch of 500 pages it’s very low and I think he made to work whit large documents. Perhaps our server is not tune correctly.

Herve

You are right that 500 pages is not something that should be causing any problem with PlanetPress Connect. Please open a ticket with our Support team so they can have a look at your resources.

I open a ticket to csf Canon. Beacause we need to contact us to open a ticket to OL. But since few days we don’t have response.

I suspect the problem come because I ask to worflow to wait the end of the output task to continue. I need to do that to preserve the order of the documents send to the printer.

Herve

Perhaps to work around the problem, I can run parallel task and retrieve their ID, and wait since all these task are done before print in order. But unfortunetly, me output tasks send PS documents directly to LPR port.

Herve