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Not able to make connection with hot folder server

Hi really sorry if on wrong forum, our system that as been working ok is now staring to play up - message Fiery Hot Folder Console > Not able to make connection with hot folder server

we have had an issue the licence. We have a call in. is their anyone that could just give any ideas please

Are you saying the error message appears on your Fiery Console? If so, I’m not quite sure how you expect us to help…