My work has been running PlanetPress Suite 7 for a few years (I’ve been here on and off a bit over that time).
I have today had an issue with sending design documents to the workflow, Designer becomes unresponsive when I click on Send To -> PlanetPress Suite Workflow.
I looked through the User Guide until I found that Messenger has to be running in the service console when sending design documents and discovered Messenger was “Starting…” but not actually getting to “Running”. When “starting…” the Run menu in the Service Console can’t be used and right clicking on Messenger only gives the option to ‘reload’ which does nothing.
I had uninstalled the latest (smallish) Windows update from a couple of days ago which did not help, and then installed a very large Windows update which also did not help.
I am able to stop Messenger through Task manager and save the design document as a .ptk file and then import that to the configuration, and then after that start Messenger up again, but I really need it up and running properly as soon as I can.
Any help or ideas would be greatly appreciated.