Upland OL User community

[Solved] Workflow Preference window not displaying? (v2022.2.1)

Hi,

Im on wits end, I updated/upgraded Pres Connect/Workflow on our development box to the latest version (2022.2.1). Which updated/installed fine (I think).

But when I open Workflow and try to open the Preference window via the big W icon and hitting preference button.

And its not appearing. I keep waiting and nothing is popping out. And keep trying again, try to “fix the installation” still the same.

The workflow preference window seem MIA.

Any ideas?
Cheers
E

Hi,
That’s unusual. The first thing I’d do is reset the Workflow interface by doing the following:

  1. Hold down the CTRL + SHIFT keys and click on the PReS Workflow Configuration icon to launch the application.
  2. Keep holding down the CTRL + SHIFT keys until the PReS Workflow Configuration application has been opened.

Best Regards

Justin Leigh

Is the window open on another monitor/screen ?

Hi Tosuji,

I thought about that , but there is only one monitor. Plus if its opened on another screen I shouldnt be able to interact with the main workflow program but I can and able to do normal stuff. :confused:

Hi Justin,

It didnt work (hold ctrl +shift until it opens) :frowning: I click the W icon top left, main dialog opens then clicks the Preference button , main dialog closes. And nothing.

Is there another way to trigger the Workflow preference window somehow?

help…

Hi Ernani,
You can try accessing it via keyboard; which is done by pressing Alt+F+Y+6(one after the other). Do you usually have Connect Designer installed on that machine? The reason I ask is because I have seen this happen before when the Workflow is installed prior to installing the Designer. This results in certain components not being registered properly. I thought this might no longer be an issue, but I’m chasing any lead at this point.

Best Regards

Justin Leigh

Hi Justin,

Actually tried that just now. The server we are running workflow on , doesnt need designer. Then I saw an error about messenger service not being installed then I wondered whether we need designer installed as well.

And voila! it worked :slight_smile:

Thanks Justin!

Cheers