Upland OL User community

Unable to update div box paragraph or colour styles

#1

Hello,

I have a template that is using a .tif file image as the base of the template. (similar idea if it was used as virtual stationary or a background image) I have a number of div boxes and images. The div boxes have formatted text in them. For some reason, I can’t edit a newly added div box anymore. I can change the font, font type and size but I can’t update the paragraph spacing or colour. There are a few existing boxes that I can change and others I can’t.

Please let me know if there’s something I can do to fix this. (I’m not using the image as background in the section settings because I can’t control which page the image shows up on and I have 2 .tif images, 1 for page1 and 1 for page 2)

Thank you,

#2

There was a random paragraph that wasn’t in a div box next to another div box not showing in the design window but was in the source window. I removed it and things seem to be working better, not perfect but better.

#3

Thanks for reaching out. We received similar reports before and plan to improve div box editing in a future version (most likely 2023.1). Glad you were able to fix things in your template.

(internal reference: SHARED-87477, SHARED-87718)

#4

I understand that the problem is that you don’t get a “Paragraph…” option when you right-click inside the div, which would open the Formatting dialog with a “Paragraph” tab.

That is not covered by the tickets Erik mentioned.

We only show that option if the selection contains child elements or parent elements with the following tags: p,li,pre,address,blockquote,h1,h2,h3,h4,h5,h6

So if you have the following HTML:

<div>Lorem ipsum</div>

You will not see the “Paragraph…” option since there is no child or parent element that matches those tags.

#5

Just to add to that, we only show the “Text…” option if you have selected a non-empty range text. If the selection is collapsed you will not see that option.

#6

I 'll create an improvement request to add an empty paragraph when creating a new box.

#7

Thanks for all the insight guys.

So at this point it’s still hit or miss. I can format the text to a paragraph but the when I make an adjustment and click “apply”, the changes show on the template, then when I click “Ok” whatever was done is reverted to before I clicked it. I can get it to work by adjusting where the div box is in relation to the rest of the elements on the page in the Source window but even then I may have to try multiple times to get a change to stick. OR, If I remove ID="" from inside the span, I can make a change in some cases. For some div boxes, the attributes section on the right is is present but for the “problem” boxes, that tab is just blank.

I read on another topic a while ago about making changes to the box border and removing the class description from the attributes pane. But I can’t remove it if it’s not even an option to remove. I’m going to give it a go some more today and hopefully get enough of the template to behave appropriately. Then I will open a support ticket to see what is really going on.

Thank you, (Hope this make sense, I’ve tried to describe as best as I could)

#8

If you done’t manage to get things solved it is prob best to have our Tech Support look at your template and if needed have it escalated to R&D.